Support & Resources
We stay in the game with you.
From installation day to your hundredth event, TSGG partners get access to the tools, materials, and team they need to run a great venue.
What level of support to expect?
Over 1,688 installations since 2008
Installation is the part partners remember. Our team surveys the room, agrees the layout with you, and installs the games around your trading hours so the floor is back in use the same week.
You get a walkthrough with the staff who will run it day to day, and a named contact for the first weeks after opening.
Gated partner support and resources.
All you need to stay in the game.
The Hangar
Your operational playbook.
Your complete playbook for success. Continuously updated with everything your team needs to operate, maintain, and promote your games.
Fresh Service
Your support & replacement parts.
Our support portal for technical issues, equipment queries, and replacement part requests. Log a ticket and our team responds within one business day.
The Shop.
Sand, pucks, supplies, merchandise, equipment, and refurbished units. Everything your venue needs to keep running.
Sand, pucks and supplies
Consumables for SHUFL and FLYBY Darts.
Merchandise
B2D and OCHE branded merchandise.
Equipment
Rigs and shuffleboards. Large orders via Get a Quote.
Stock & refurbished equipment
Quality-checked units at reduced price. Limited availability.
The online shop is currently available for UK, Ireland and Norway. For other countries please send us an inquiry and we will handle your order direct.
Public resources
The resources below are publicly available. No login required.
Press & media
Logo files, brand guidelines, company boilerplate, key stats, and media contact. For press, agencies, and core partners.
Core partner resources
Marketing templates, event planning guides, and promotional materials for venue partners and distributors.
Ask away.
Common questions about our support & resources
What support do I get as a TSGG partner?
Every partner gets installation support, staff training, maintenance guidance and marketing materials for the games they run.
You also get access to The Hangar, our operational playbook, and Fresh Service, our portal for technical issues and replacement parts.
What is The Hangar?
The Hangar is the partner playbook: everything your team needs to operate, maintain and promote your games, kept up to date as the products change.
It sits behind a partner login and opens once your venue is live.
What is Fresh Service?
Fresh Service is our support portal for technical issues, equipment queries and replacement part requests.
Log a ticket with your venue and the problem, and our team responds within one business day.
How do I get replacement parts for SHUFL or FLYBY Darts?
Raise a request in Fresh Service naming your venue and the part you need, and we ship it from the nearest stock.
Consumables such as sand and pucks can be ordered directly from the Shop instead.
How quickly does TSGG respond to support requests?
Tickets logged in Fresh Service get a response within one business day.
Anything that stops a game from being played is prioritised ahead of general queries.
What products are available in the Shop?
Consumables for SHUFL and FLYBY Darts, branded merchandise, equipment such as rigs and shuffleboards, and a stock and refurbished range.
The online shop currently serves the UK, Ireland and Norway. Elsewhere, send an inquiry and we handle the order direct.
Can I access support before I am officially a partner?
Yes. The public resources on this page — the press kit and the core partner resources — need no login at all.
The Hangar and Fresh Service open once you are a partner; until then, ask us anything through Get a quote.